Customer Communication Standards

We don't tolerate behavior that breaks the standard:

• Aggressive or abusive language
• Excessive profanity directed at agents or AI support
• Personal attacks, insults, or harassment
• Derogatory, threatening, or demeaning language
• Discrimination or hate of any kind
• Disrespect toward our team, partners, or systems

This applies across all channels—live agents and AI included.

If the line is crossed:

1. One clear warning and ask for the conversation to return to a respectful tone.
2. If the behavior continues, we will immediately end the conversation.
3. Repeated or severe violations may result in further account action where necessary.

No back-and-forth. No exceptions.

We believe in accountability, discipline, and respect.

Our team is here to help, solve problems, and deliver a high standard of service. We expect the same level of respect in return.