Return Policy
Return Policy
We understand that sometimes your order isn't quite right — and that's okay.
At HAUS, we've made returns simple, flexible, and stress free.
Eligible items can be returned for an exchange or store credit.
Return Window: 30 days from delivery
Return Options: Exchange or Store Credit
Refunds: Only available for Wait & Save (pre-order) items canceled within 7 days of purchase, or delayed more than 14 days past the estimated ship date
Start your return below — you'll just need your order number (including the #, for example #SH123456) and shipping zip code.
Returns Information
Processing Time
Once your return arrives at our warehouse and is inspected by our team, your exchange or store credit will be processed within approximately 5–7 business days. If there is an issue with your return upon arrival, you will be contacted by our support team.
Store credit is issued via email — it never expires and can be used on any future order.
Return Window
Returns must be submitted within 30 days of delivery.
Returns requested outside this period or that don't meet policy criteria will not be accepted.
Return Conditions
All returned items must meet the following standards:
Items must be in new condition — unworn, unwashed, and free of stains, pet hair, or other signs of excess usage.
Tags must still be attached to the product.
The item and its packaging must both be in good shape.
The barcode sticker must still be on the polybag packaging and be clearly visible (this is what our warehouse uses to identify the product).
Non-Returnable Items
Products marked as Final Sale are not eligible for return, exchange, or store credit. Items are labeled Final Sale on the product page.
Socks, underwear, and cologne are final sale.
International orders are final sale.
Exchanges & Store Credit
We offer two options through our Returns Portal:
Exchange:
Swap your item for a different size or color (based on availability). Your replacement will ship once your return has been received and processed.
Store Credit:
Receive store credit equal to your return value. Store credit is emailed automatically once your return is processed and never expires.
Additional Details
Products purchased on sale can only be exchanged for a different item or returned for store credit.
Wait & Save (pre-order) items canceled within 7 days of purchase, or not shipped within 14 days of their estimated ship date, are eligible for a refund to the original payment method. All other products are eligible for store credit or exchange only.
Exchanges are processed at the discounted amount paid for each item.
If your requested exchange item is out of stock when your exchange is processed, you'll receive store credit for the amount you paid for the returned item.
Please use your prepaid return label within 7 days of creating it. If you're using a QR code, use it the same day you submit your return.
Returning an item from an exchange order? Enter your exchange order number in the Returns Portal.
Please package returns from multiple orders separately to ensure proper processing.
Why We Offer Exchanges & Store Credit
We want to offer the best possible prices without compromising on quality or experience. At HAUS, every piece is designed with premium materials and real comfort in mind. Because our fabrics are crafted to be worn close to the skin, returned items can't always be resold as new with the level of quality our brand stands behind.
To maintain the quality and value you expect without raising prices, we've chosen a return approach that keeps your experience seamless:
Eligible items may be exchanged or returned for store credit.
This allows us to:
Ensure every customer receives a truly new, pristine piece
Reduce waste from items that cannot be resold
Avoid increasing prices across our collection
Deliver a smooth and consistent return experience
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we'll make it right. Please reach out to Customer Support through the Help Center within 5 days of delivery and include clear photos of:
The damaged, defective, or incorrect item
The packaging
The shipping label or SKU on the polybag packaging
Once approved, a replacement will be shipped for the same item and size (based on availability). If any damage is reported after the 5-day period, HAUS is not responsible. If the required images cannot be provided, HAUS will be unable to fulfill your request.
Policy Reminders
Returns are accepted only through our Returns Portal at squidhaus.loopreturns.com — this ensures tracking and timely processing.
Items sent outside of this process may be delayed or ineligible for exchange or credit.
Original shipping costs are non-refundable.
Please make sure all returned items are well packaged so they will not be damaged in transit.
Orders ship within 1–3 business days.
FAQs
Can I get a refund to my original payment method?
Refunds to your original payment method are only available for Wait & Save (pre-order) items canceled within 7 days of purchase, or delayed more than 14 days past the estimated ship date. All other returns are processed as exchanges or store credit.
How long does it take to receive my store credit?
Returns are processed within approximately 5–7 business days of arriving at our warehouse. Your store credit is emailed to the address on your order as a gift card. Check your inbox (and spam folder), then enter the code at checkout in the "Discount code or gift card" field.
How long do I have to use my return label?
Please use your prepaid return label within 7 days of creating it. If you're using a QR code, use it the same day you submit your return.
What if my exchange item is out of stock?
If your preferred item, size, or color is out of stock when your exchange is processed, you'll receive store credit for the amount you paid for the returned item.
I received a gift. Can I return or exchange it?
Yes. Start a gift return or exchange through our Returns Portal, select "Return a Gift," and follow the instructions. Gift returns follow the same eligibility requirements.
Need more help? See our full FAQ or visit our Help Center.
Questions or Assistance?
Our team is here to help. Please reach out through our Contact Form or the HAUS Support Hub.
International Returns
Due to shipping and customs limitations, we are unable to accept returns or exchanges on international orders at this time, so all international orders are final sale. Please check your order and our size guide carefully before purchasing. Need help with sizing? Reach out before you order and we're happy to help.
If your international order arrives damaged, defective, or incorrect, please reach out to Customer Support through the Help Center within 5 days of delivery with photos, and we will work with you to resolve the issue.